About NCCU Academics Admissions Athletics Campus Life Giving Research

Eagle Technical Assistance Center


The Eagle Technical Assistance Center (ETAC), our ITS help desk, is the frontline of support for NCCU ITS. Contact ETAC for assistance with email, account access, myEOL issues, network issues and/or hardware/NCCU-supported software issues.

We use TeamDynamix as our service management software to direct and track services issues within ITS. If you are having a technical issue or question, let us help you and get IT done!

Contact ITS

You can call and ask any technology-related question, and we will help you find the answer either directly or by getting you in contact with the people who can. 

ETAC (Phone Support)

(919) 530-7676

Fall/Spring Hours of Operation

Monday through Thursday: 7:30 am - 10:00 pm
Friday: 8:00 am - 5:00 pm
Saturday: CLOSED
Sunday: 2:00 pm - 11:00 pm

Note: Hours will vary during University holidays and when classes are not in session.

Online Support

Submit a Help Request Ticket via the web to https://helpdesk.nccu.edu.

Chat Support

Chat with the ETAC staff Monday - Friday from 9:00 am - 5:00 pm.  Visit https://helpdesk.nccu.edu and click on the "Chat Now" link to start your chat session.

ETC (In Person Support)

The Eagle Technical Center (ETC) is located on the first floor of the James E. Shepard Memorial Library and manages computer repair services of personally owned devices for NCCU students, faculty and staff. NCCU faculty, staff and students, if you are experiencing issues with your personal technology device, stop by ETC for assistance.

Fall/Spring Hours of Operation

Monday through Thursday: 8:00 am - 2:00 am
Friday: 8:00 am - 5:00 pm
Saturday: 10:00 am - 6:00 pm
Sunday: 2:00 pm - 2:00 am


NCCU complies with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in all programs and activities (including sexual harassment and sexual violence) in the University's educational programs and activities. For additional resources or to file a Title IX complaint, visit the NCCU's Title IX webpage.
© 2020 North Carolina Central University 1801 Fayetteville St., Durham, NC 27707