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Customer Service - Information Technology Services

ITS works closely with many other units on campus to provide a wide range of services for students, faculty, staff, alumni, and others. To ensure that this goal is met every time an interaction occurs with an individual in our department, we strive for 100% in our Customer Service rating. To assist with this goal we have a Customer Service Center available for your convenience.

Customers should contact the Customer Service when:

  1. They want to comment on the exceptional service received by ITS staff
  2. They have received unsatisfactory technical assistance
  3. Their issue is unresolved and has not been addressed within an appropriate time frame
  4. They have received service outside the help desk service time frame
  5. A special event requires technical assistance coordination

To contact Customer Service call 919-530-7676 and Select Option “4” or email your comments to itscustomerservice@nccu.edu

NCCU complies with Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in all programs and activities (including sexual harassment and sexual violence) in the University's educational programs and activities. For additional resources or to file a Title IX complaint, visit the NCCU's Title IX webpage.
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